Shipping policy

Shipping Policy

Orvella – Shipping & Delivery Policy

At Orvella, we aim to provide a smooth, reliable and convenient delivery experience. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

* Orders are typically processed within 1–3 business days.
* Orders are not processed on Sundays or public holidays.
* Once your order has been dispatched, you will receive a shipping confirmation where tracking is available.

2. Shipping & Delivery Times

We aim to deliver your orders within the following estimated timeframes:

* Standard UK Delivery: 3–7 business days
* Express UK Delivery: 1–3 business days (where available)
* International Delivery: 7–15 business days (where available)

Delivery times are estimates and may vary depending on your location, courier delays or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method and order details. Any applicable shipping fees will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number via email, where tracking is supported by the courier. You can use this number to monitor your delivery.

5. Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

6. Delayed or Lost Packages

Although we work to deliver your order on time, unexpected delays can occasionally occur due to courier issues, weather conditions or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate.

If an order is confirmed lost, we will work with you to resolve the issue in accordance with applicable consumer law.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging or product. We will help arrange an appropriate resolution.

8. International Shipping

For international orders, customers may be responsible for any applicable customs duties, import taxes or additional charges, where legally permitted. Delivery times may vary depending on customs clearance.

9. Returns & Refunds

If you are not satisfied with your purchase, you may be eligible to return it under our 30-Day Return Policy. Please refer to our Returns & Refunds Policy for full details.

Your statutory rights under UK consumer law remain unaffected.

10. Contact Us

If you have any questions about shipping, delivery or your order, please contact our customer support team through our website.

Orvella
Luxury in Every Detail.