RETURN POLICY

30-Day Return & Refund Policy

At Orvella, we want you to love your purchase. If you’re not completely satisfied, we’re happy to offer a 30-day return policy.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be:

* Unused and in its original condition.
* In its original packaging, with all tags and accessories included.
* Accompanied by proof of purchase or your order confirmation.

How to Return an Item

To initiate a return, please contact our customer support team with your order number and reason for return. Once your return is approved, we will provide you with the return instructions and address.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to display the refund.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with photos and your order details. We will work to resolve the issue and arrange an appropriate replacement or refund.

Return Shipping Costs

For unwanted items, customers are responsible for return shipping costs, unless otherwise stated.

If the item is faulty, damaged or incorrect, Orvella will cover reasonable return costs in accordance with applicable consumer law.

Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, it may no longer be possible to cancel it, but you may still be eligible to return it under this policy.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. Under the Consumer Contracts Regulations, most online purchases can be cancelled within 14 days of receiving the goods, even if you simply change your mind. Faulty goods are also covered by your rights under the Consumer Rights Act 2015.

For any questions about returns, refunds or exchanges, please contact our customer support team.

Orvella — Luxury in Every Detail.