PRIVACY POLICY

Last updated: 3 October 2026

At Orvella, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or shop at Orvella, we may collect the following information:

* Personal information: Your name, email address, phone number and billing and shipping addresses.
* Order information: Products purchased, order history, payment status and delivery details.
* Payment information: Payment details are processed securely through our payment providers. We do not store your full payment card details on our servers.
* Device information: Your IP address, browser type, device details, time zone and certain cookies.
* Usage information: How you interact with our website, including pages visited, products viewed and shopping activity.

2. How We Use Your Information

We use your personal information to:

* Process and fulfil your orders.
* Arrange shipping and delivery.
* Process payments, refunds and returns.
* Communicate order updates and customer support information.
* Improve our website, products and shopping experience.
* Prevent fraud, unauthorised transactions and security risks.
* Send promotional emails and offers where you have given consent or where legally permitted.
* Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

* Shopify: To host and operate our online store.
* Payment providers: To process payments and refunds securely.
* Shipping providers: To deliver your orders.
* Analytics providers: To understand website performance and improve our services.
* Legal authorities: Where disclosure is required by law or necessary to protect our legal rights.

These third parties may process your information in accordance with their own privacy policies and applicable data protection laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

* Keep your shopping basket functional.
* Remember your preferences.
* Understand how visitors use our website.
* Improve website performance.
* Support advertising and marketing activities, where permitted.

You can manage your cookie preferences through our cookie settings, where available, or your browser settings. Non-essential cookies will only be used in accordance with applicable consent requirements.

5. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although we take security seriously, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, legal compliance, accounting and dispute resolution.

When information is no longer required, we will securely delete or anonymise it, where appropriate and legally permitted.

7. Your Privacy Rights

Depending on applicable data protection laws, including the UK GDPR and Data Protection Act 2018, you may have the right to:

* Request access to your personal information.
* Request correction of inaccurate information.
* Request deletion of your personal information.
* Request restriction of certain processing.
* Object to certain uses of your information.
* Request transfer of your information where applicable.
* Withdraw consent where processing is based on consent.
* Complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details provided below.

8. Marketing Communications

We may send you promotional emails about new products, special offers and updates where you have consented or where permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

You may still receive essential communications relating to your orders and account.

9. Third-Party Links

Our website may contain links to third-party websites or services. Orvella is not responsible for the privacy practices, content or security of these external websites.

We recommend reviewing their privacy policies before sharing any personal information.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives a level of protection required by applicable data protection laws.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information without appropriate authorisation, we will take reasonable steps to delete it where legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.

Any updates will be published on this page, along with the revised date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact us through our website.

Orvella
Luxury in Every Detail.