TERMS AND CONDITIONS
Terms & Conditions
Last updated: 3 October 2026
Welcome to Orvella. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.
Please read them carefully before using our services.
1. About Orvella
Orvella is an online store offering luxury fashion accessories and handbags. We aim to provide high-quality products and a smooth shopping experience.
These terms apply to all visitors, customers and users of our website.
2. Eligibility
By using our website, you confirm that:
* You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
* The information you provide is accurate and complete.
* You will use our website for lawful purposes only.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, colours, prices and specifications are accurate.
However:
* Actual product colours may vary slightly due to screen settings and lighting.
* Product images are for illustrative purposes where indicated.
* We reserve the right to correct errors, inaccuracies or omissions in product descriptions.
If a product does not match its description, your statutory rights remain unaffected.
4. Pricing and Payments
All prices are displayed in the currency specified on our website.
* Prices and product availability may change without prior notice.
* Applicable delivery charges will be displayed at checkout.
* Payments must be completed using the payment methods available on our website.
* We reserve the right to cancel an order in the event of a genuine pricing error or suspected fraudulent activity, subject to applicable law.
Any refunds due will be handled in accordance with our Refund Policy and applicable consumer law.
5. Orders and Acceptance
When you place an order, you will receive an order confirmation acknowledging that we have received it.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order in legitimate circumstances, such as suspected fraud, stock unavailability or pricing errors.
If we cancel an order after payment has been taken, we will arrange a full refund.
6. Shipping and Delivery
We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.
Delivery times are estimates and may vary due to courier delays, weather conditions or other circumstances.
We will keep customers informed of significant delivery issues where reasonably possible. Nothing in these terms removes our legal responsibilities concerning delivery.
7. Returns and Refunds
We offer a 30-day return policy from the date of delivery, subject to the conditions set out in our Returns & Refunds Policy.
Customers may also have statutory cancellation rights for eligible online purchases under UK consumer law.
Nothing in this policy limits your rights in respect of faulty, misdescribed or otherwise non-conforming products.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving their goods, subject to legal exceptions.
Where applicable, we will provide instructions for returning the goods and issue refunds in accordance with the law.
9. Intellectual Property
All content on the Orvella website, including logos, text, graphics, product descriptions, images and design elements, is owned by or licensed to Orvella, unless otherwise stated.
You may not reproduce, distribute, modify, publish or commercially use our content without prior written permission, except where permitted by law.
10. Acceptable Use
You agree not to:
* Use our website for unlawful, fraudulent or misleading activities.
* Attempt to gain unauthorised access to our website or systems.
* Interfere with the operation, security or performance of our website.
* Upload or transmit malicious software or harmful content.
* Misuse our website in a way that could harm Orvella or other users.
We reserve the right to take appropriate action where these terms are breached, subject to applicable law.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers and other applications.
We are not responsible for the content or independent policies of third-party websites. Your use of those services may be subject to their own terms and conditions.
12. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Subject to applicable law, Orvella will not be responsible for losses that are not reasonably foreseeable or for losses arising from uses of our website that are outside our reasonable control.
Nothing in these terms limits or excludes your statutory consumer rights.
13. Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
Please refer to our Privacy Policy for details about the information we collect, how we use it and your privacy rights.
14. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions from time to time.
Any changes will be published on this page with an updated revision date. Changes will not affect rights you have already acquired under applicable law.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, where applicable.
If you are a consumer residing elsewhere in the UK, you may also benefit from mandatory consumer protections under the law applicable to your place of residence.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact our customer support team through our website.
Orvella
Luxury in Every Detail.